Can you repair costume jewelry?
Sometimes. If the metal can take a weld and the peice can be safely repaired, we’ll do our best to fix it. In our experience, it’s about a 50/50 chance. Please note that we do not offer a warranty or assume liability for costume jewelry repairs.
Can scratches be removed from my gold or silver jewelry?
Yes—if your piece is solid gold or silver, our jewelers can buff out surface scratches and restore its shine. This service falls under our refurbish category.
Can tarnish be removed from my silver jewelry?
Yes—tarnish can be removed easily. We offer silver cleaner and polishing cloths that, when used together, restore shine and remove tarnish. Our staff is happy to show you how to use them for best results.
My white gold piece looks dull. How can I fix that?
White gold naturally has a dull yellowish tint—it doesn’t come out of the ground bright white. To restore its shine, we first buff the piece to a high-polish finish, then apply a layer of rhodium. Rhodium is a bright, durable metal in the platinum family that gives white gold its crisp, reflective appearance. This process is part of our refurbish service and will make your piece look like new again.
My necklace is too short. Can it be extended?
Yes—we can create custom extensions for most gold and silver necklaces to give you a more comfortable fit.
Does sleeping in my jewelry wear it down faster?
Yes, absolutely. Sleeping in your jewelry can cause unnecessary wear and tear over time. Chains can kink or stretch, prongs can catch on fabric and loosen stones, and constant pressure or friction can thin out metal—especially on chains. Removing your jewelry at night helps protect it and extends its lifespan.
Does chlorine hurt my jewelry?
Yes, it does. Chlorine can weaken precious metals like gold and platinum, causing them to become brittle and more prone to cracking or breaking—especially in prongs and settings. It can also discolor or damage the finish of some pieces. To protect your jewelry, it’s best to remove it before
swimming or using cleaning products that contain chlorine.
Does wearing my ring while using household cleaners damage my jewelry?
Yes, it can—especially if you’re using chemical-based cleaners. Harsh ingredients like bleach, ammonia, and other strong chemicals can erode metal finishes, weaken prongs, and dull gemstones over time. Even some natural stones can be affected. To keep your jewelry in good condition, it’s best to remove rings before cleaning or wear protective gloves.
My ring is thin on the bottom and keeps breaking. Can it be fixed?
Yes—it can. What your ring likely needs is a 1⁄2 shank. This is a repair where we replace the worn-out bottom portion of the ring with a new, thicker piece of metal. It reinforces the most fragile part of the ring, restores its strength, and helps prevent future breakage—all while maintaining the original look and feel of your piece.
My mounting is worn out. Can it be fixed?
Yes—in most cases it can. It depends on the type and extent of the wear, but our jewelers can often rebuild or repair worn mountings. If it’s beyond repair, we can help you select a new one and apply the value of your old mounting toward the replacement.
My stone fell out. Can it be fixed?
Yes—it can. A missing stone is usually the result of worn or broken prongs. We use a jewelry microscope to closely inspect the setting, determine what caused the issue, rebuild any damaged prongs, and securely reset the stone. Your piece will be restored with care and attention to detail
Can my pieces be fixed the same day?
It depends on the repair. Simple jobs like chain repairs, clasp or jump ring replacements, basic ring sizing, and watch services are often completed the same day. Most other repairs are finished within a few days, but very large or labor-intensive jobs may take a week or more.